Important Info

Appointment Reminders

Our practice is committed to preventative care. Your doctor will seek your permission to include you on our reminder system so that you may be offered preventative health checks. Our practice uses electronic messaging via HotDoc for our reminder and recall system. You will receive your notification via SMS or through the HotDoc App, with instructions to click on a link. To protect your  privacy an authentication process is followed before you can access the message. Please discuss with  your doctor if you do not wish to be part of our recall and reminder system.

Mobile Phones

In the interests of courtesy to other patients, and your doctor, we ask that mobile phones be switched off, or to silent, both in the waiting and consulting room. If you must take an urgent call, please step outside to our covered verandah.

Accreditation

Dulwich Family Practice holds accreditation from Australian General Practice Accreditation Limited (AGPAL), which is a not-for-profit organisation licensed by the Royal Australian College of General Practitioners (RACGP) to accredit general practices against College Standards. Accreditation is a three yearly assessment process, and demonstrates that your doctor and staff are committed to the provision of safe, high quality care.

Privacy

Dulwich Family Practice operates a computerised notes and management system. Access to medical records is restricted to clinicians, and our system is protected by appropriate security systems.

Access to notes can be provided according to the principles set out in the Privacy Amendment (Private Sector) Act 2000. A fee may be charged, depending on circumstances.

Please note that Privacy legislation states that information regarding people aged 16 years and up cannot be given to others without a legal authority or the patient’s consent.

After Hours Care & Emergencies

For emergencies call 000.

We utilise the services of Home Doctor Service, a GP deputising service, to provide urgent after hours care. Their phone number is 8130 3333. They will notify your usual doctor of their visit the following day.

Calls to our practice phone number, 8139 2444, after hours will be given the option of being diverted directly to our Medical Locum service, or leaving a message. Staff at Dulwich Family Practice will attend to any messages left when the practice next opens.