Important Info

Appointment Reminders

As part of our commitment to preventative care, your doctor may invite you to join our reminder and recall system. This helps us support your long-term health with timely check-ups and important health screenings.

We use HotDoc to send reminders securely via SMS or the HotDoc App. You’ll be guided through a quick authentication process to protect your privacy before accessing any message.

If you prefer not to receive reminders, simply let your doctor know — we’re happy to respect your choice.

Mobile Phones

To ensure a calm, respectful environment for all, we kindly ask that mobile phones be switched off or set to silent while in the waiting and consulting rooms.

If you need to take an urgent call, please step outside to the covered verandah. Thank you for your understanding.

Accreditation

Dulwich Family Practice is proudly accredited by AGPAL (Australian General Practice Accreditation Limited), under the standards set by the Royal Australian College of General Practitioners (RACGP).

This accreditation reflects our ongoing commitment to providing safe, high-quality, patient-centred care, and is reviewed every three years to ensure we continue to meet best practice standards.

Privacy

We use a secure, computerised system to manage your health records. Access is strictly limited to clinical staff and protected with appropriate security measures.

In line with the Privacy Amendment (Private Sector) Act 2000, you may request access to your medical records. A small fee may apply depending on the request.

Please note: Privacy laws prevent us from sharing health information for individuals aged 16 and over without their consent or a valid legal authority.

After Hours Care & Emergencies

For emergencies call 000.

Outside of our opening hours, we work with the Home Doctor Service to ensure you have access to urgent care when needed. You can reach them directly on 8130 3333. They’ll also send a summary of your visit to your usual GP to ensure continuity of care.

If you call our practice after hours on 8139 2444, you’ll have the option to be diverted to the locum service or to leave a message. Any messages left will be attended to as soon as we reopen.